Question 1

1. What makes Free the Tea different from other tea brands?

Accepted Answer

As tea blenders (and tea nerds!), we focus on flavour, quality, and sustainability. Our teas are sourced from trusted growers, blended with care, and designed to be brews you genuinely look forward to drinking each day.

We aim to bring you teas and blends that allow you time in your day to relax, focus or energise, depending on your needs. Tea is more than just a tea bag of dust - loose leaf tea is where it's at and we want to make our high-quality teas both accessible and affordable.

Question 2

2. Do you use whole leaf tea in your blends?

Accepted Answer

Yes – we use whole leaf tea wherever possible, as it gives a fuller, more balanced flavour. You won’t find any dusty, broken bits here – just proper tea that brews beautifully.

You may get a little bit of 'dust' at the bottom of your bag that will naturally come off the whole leafs, but this is normal. The issue with commodity tea bags, is that they are only this low-quality dust!

So rest assured, when you drink Free The Tea, you're "Brewing Better"!

Question 3

3. What’s the difference between loose leaf tea and commodity tea bags?

Accepted Answer

Loose leaf tea usually contains larger leaves (sometimes, however, the tea type lends itself to being smaller), which means better flavour and a slower, more satisfying brew.

Tea bags can be more convenient, but they often use smaller leaf particles. That's why we don't offer dust/fanning (the lower quality leaf and twig particles in cheaper tea bags).

We offer the best of both worlds – Loose-leaf teas for those who like it free, but also the convenience of our same high-quality teas, in our plastic-free teabags.

Question 4

4. Are your teas organic or ethically sourced?

Accepted Answer

Many of our teas are organically grown, and quite a few are ethically certified such as FairTrade. As a small business, we try to source from farms and suppliers we trust. We believe good tea should also do good – for people and for the planet.

It is our commitment to increase our efforts as we grow and have more power to help make the tea world a more ethical industry.

Question 5

5. How do I brew the perfect cup of tea?

Accepted Answer

Some of our teas require slightly different brewing time or water temperature, so we recommend checking the tea packaging or product page on our site. 
As a general rule of thumb, we recommend: 
Black Teas - 2-3 minutes steeping (98 degrees celsius water temp)
Green Teas - 2-3 minutes steeping (70-80 degrees celsius water temp)
Herbal Teas - 3-5 minutes steeping (98 degrees celsius water temp)

We include brewing tips with each of our teas, so you always get the best out of them. If you ever have any issues, simply contact us and we'll aim to get back to you asap. We always love a tea related question!

Question 6

6. Can I re-steep your teas?

Accepted Answer

Absolutely. Many of our loose-leaf teas are great for a second (or even third) brew. You’ll notice the flavour evolves slightly with each steep, which is all part of the joy.

If you plan to rested, we would reccomend using a little more leaf and shortenning your infusion time. With each extra infusion, just add on 30 seconds.

i.e. for our Sencha Green tea:

Leaf amount - 3.5g
Water amount - 200ml
1st steep - 1 minute 30 seconds.
2nd steep - 2 minutes.
3rd steep - 2 minutes 30 seconds.

Let us know your thoughts!

Question 7

7. Do you offer caffeine-free or herbal teas?

Accepted Answer

We do indeed – we have a growing range of naturally caffeine-free and herbal blends. Whether you’re after something calming before bed or a caffeine-free cuppa during the day, we’ve got you covered.

Some of our favourites are:

- Whole Peppermint (A step up from our regular Cut Peppermint)
- Chamomile (Notes of sweet apple and pineapple, delicious!)
- Rooibos (A classic caffeine-free tea with notes of vanilla.)

Question 8

9. Do you offer sample packs or taster sets?

Accepted Answer

Yes – we offer taster bags so you can try a few blends before committing to a larger pack.

They also make great gifts for tea lovers (or the tea-curious). These taster bags come in either 5 or 10 gram bags.

Question 9

10. What’s the shelf life of your teas?

Accepted Answer

Our teas are best enjoyed within 12 to 24 months of purchase. Keep them sealed and stored in a cool, dry place to maintain maximum flavour and freshness.

Tea is very prone to taking on flavours and aromas of other foodstuffs if not stored properly. We recommend not leaving your tea unsealed, and definitely not in the same cupboard as your curry powder!

Question 10

11. How do your subscriptions work?

Accepted Answer

You choose the tea and how often you’d like it delivered – we handle the rest. Never be without your favourite teas, and the best part? You save time and money!!!

Subscriptions are flexible, and you can pause, skip or cancel at any time. It’s an easy way to stay stocked and we often allow our subscribers to try our new blends first (Winner!!)

Question 11

12. Can I send your tea as a gift?

Accepted Answer

Definitely. Just tick the gift option at checkout and add a note – we’ll make sure it’s packed beautifully and sent straight to their door.

Please remember to select their address as the delivery address so we know where to send it - and if you have a note you would like to add, let us know.

Question 12

13. Where do you source your tea from?

Accepted Answer

We source from a variety of regions known for producing exceptional tea – including India, Sri Lanka, Africa, China and Japan. We look for great flavour, sustainable farming, and growers who genuinely care about their craft.

Question 13

14. Wait… what’s really the secret to a perfect cuppa?

Accepted Answer

Alright, since you’ve scrolled this far, we’ll let you in on it: a splash of curiosity, a dash of good taste, and… 10% off your next order.

Use code CUPPASNEAKY10 at checkout. Go on, treat yourself – you’ve earned it just by being inquisitive (the best kind of customer).

Question 14

15. How can I become a stockist or partner with Free the Tea?

Accepted Answer

We love working with independent shops, cafés, and businesses that share our passion for great tea. If you’re interested in stocking Free the Tea, just drop us a message via our contact page or send us an email at info@freethetea.com

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